Return Policy
We want you to be completely satisfied with your purchase. If you're not, we're here to help.
Return Policy Overview
Return Window
Items can be returned within 14 days of delivery
Exchange Options
Exchange for a different size, color, or product
Return Condition
Items must be unused with original tags and packaging
Return Shipping
Free for defective items, customer pays for other returns
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Return timeframe: Items must be returned within 14 days of delivery
- Item condition: Products must be unused, unworn, unwashed, and in the original packaging with all tags attached
- Proof of purchase: Original receipt or order confirmation is required
Non-Returnable Items
- Custom or personalized items (e.g., jerseys with printed names/numbers)
- Intimate apparel and swimwear for hygiene reasons
- Clearance items marked as "Final Sale"
- Gift cards
Return Process
- 1
Initiate Your Return
Contact our customer service team via Whatsapp/Call +254748245248 to request a return.
Please include your order number, the items you wish to return, and the reason for your return.
- 2
Receive Return Authorization
Our team will review your request and provide you with a Return Authorization (RA) number and return instructions.
- 3
Package Your Return
Securely pack the item(s) in the original packaging if possible. Include your RA number and a copy of your receipt.
- 4
Ship or Deliver Your Return
Return the item(s) using the shipping method provided in your return instructions, or bring them to our physical store.
Store Address: Royal Palms Mall, 2nd Floor. Wing B, Shop No. BF9
Specific Return Scenarios
Refunds & Exchanges
Refund Process
Once we receive and inspect your return, we will process your refund.
- Processing time: 3-5 business days after receiving your return
- Refund method: Original payment method
- Bank processing: Additional 5-10 business days for the refund to appear in your account
Exchange Process
If you prefer an exchange instead of a refund:
- Specify the replacement item details when initiating your return
- If the replacement item costs more, you'll need to pay the difference
- If the replacement costs less, we'll refund the difference
- Exchanges are subject to product availability
Need Help?
If you have any questions about our return policy or need assistance with a return, please contact us:
Phone
+254748245248
returns@ksportsolutions.com
This return policy was last updated on May 16, 2025. KSportSolutions reserves the right to modify this policy at any time.